1. Introduction
FAN2SEE LTD. ("FAN2SEE", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the FAN2SEE platform, including our website (fan2see.co), mobile applications, and related services (collectively, the "Platform").
By using FAN2SEE, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Platform.
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting, and your continued use of the Platform constitutes acceptance of the revised policy.
2. Information We Collect
We collect information in several ways, including information you provide directly and information collected automatically when you use the Platform.
2.1 Information You Provide to Us
You may provide the following information directly to us:
- Account Information: name, username, email address, password, date of birth confirmation, and account preferences.
- Profile Information: profile photo, bio, links, and other information you choose to display publicly.
- Identity & Verification Information: government-issued identification, selfies, or other verification data required for age verification, KYC, or payout compliance.
- Payment & Transaction Information: transaction history, payout details, and payment-related metadata. Payment card and banking details are processed and stored by third-party payment processors.
- Content & Communications: content you upload, messages you send, comments, reports, requests, and communications with FAN2SEE or other users.
- Support & Feedback: information you provide when contacting support, responding to surveys, or submitting complaints.
Providing certain information is required to access specific features. Failure to provide required information may limit your ability to use the Platform.
2.2 Information Collected Automatically
When you access or use FAN2SEE, we may automatically collect:
- Device & Technical Data: IP address, browser type, operating system, device identifiers, access times, and crash logs.
- Usage Data: pages viewed, features used, interactions, session duration, and referring URLs.
- Location Data: approximate geographic location based on IP address.
- Cookies & Tracking Technologies: cookies, pixels, SDKs, and similar technologies used to operate and improve the Platform.
2.3 Mobile Application Information
If you use the FAN2SEE mobile application, we may also collect:
- device model and manufacturer;
- operating system version;
- push notification preferences;
- in-app interactions and engagement data.
You may control permissions through your device settings.
2.4 Information from Third Parties
We may receive information from third parties, including:
- payment processors;
- identity verification providers;
- analytics and fraud-prevention partners;
- social login providers, if you choose to connect such services.
3. How We Use Your Information
We use the information we collect to:
- create, manage, and secure your account;
- verify age, identity, and eligibility;
- process payments, payouts, refunds, and chargebacks;
- enable user-to-user interactions and content delivery;
- provide customer support and respond to inquiries;
- personalize and improve the Platform experience;
- monitor usage, performance, and trends;
- prevent fraud, abuse, and illegal activity;
- enforce our Terms of Service, policies, and community guidelines;
- comply with legal and regulatory obligations;
- send service-related messages and, where permitted, marketing communications.
4. Disclosure of Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Legal Obligations and Protection
We may disclose information if required to do so by law, regulation, court order, or governmental request, or where we believe disclosure is necessary to protect the rights, safety, or property of FAN2SEE, our users, or others.
4.2 Service Providers
We may share information with trusted third-party service providers who perform services on our behalf, such as:
- payment processing;
- identity verification;
- data hosting and storage;
- analytics and security services;
- customer support and communications.
These providers are permitted to use your information only as necessary to provide services to us.
4.3 Business Transfers
If FAN2SEE is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.
4.4 Public & User-Shared Information
Any information or Content you choose to make public on FAN2SEE may be viewed by other users and, depending on privacy settings, the public.
5. International Data Transfers
FAN2SEE operates globally. Your information may be transferred to and processed in countries other than your country of residence, including Nigeria and other jurisdictions where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.
6. Data Security
We use administrative, technical, and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of your data.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Certain information may be retained after account deletion where required by law or for legitimate business purposes.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- access your personal data;
- correct inaccurate or incomplete data;
- request deletion of your data;
- restrict or object to processing;
- request data portability;
- withdraw consent where processing is based on consent.
To exercise these rights, contact us at privacy@fan2see.co. We may require identity verification before responding.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Platform. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features.
10. Children's Privacy
FAN2SEE is strictly for users aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that such data has been collected, we will take steps to delete it promptly.
11. Do-Not-Track Signals
At this time, FAN2SEE does not respond to browser Do-Not-Track (DNT) signals, as there is no uniform industry standard for such signals.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be indicated by a revised "Last Updated" date. Continued use of the Platform after changes means you accept the revised policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Email: privacy@fan2see.co
Support: support@fan2see.co
Company: FAN2SEE LTD., Nigeria